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BMW Motorrad Malaysia rolled out exclusive aftersales programmes.
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They are called Engine Oil Inclusive, Service Inclusive and Warranty Extension.
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They offer BMW owners a complete peace of mind.
BMW Motorrad Malaysia introduced three new aftersales care programmes called Engine Oil Inclusive, Service Inclusive and Warranty Extension. The programmes cover new and existing BMW motorcycle customers in Malaysia.
BMW Motorrad Engine Oil Inclusive
This first ever Engine Oil Inclusive programme has two options i.e. three years (or 30,000KM) or five years (or 50,000KM). The programme offers regular engine oil services which also includes BMW ADVANTEC genuine oil and filter replacement for all new and registered BMW motorcycles dated under 10 years from first registration. The maintenance history of the motorcycles should be in accordance to the recommended service intervals and performed at authorised BMW Motorrad dealerships in the country for the programme to be valid.
BMW Motorrad Service Inclusive
The BMW Motorrad Service Inclusive programme offers an additional PLUS over and above the BMW Motorrad Engine Oil Inclusive programme. With Service Inclusive, customers are covered in terms of Valve Clearance Check, Fork Oil Check, Transmission Oil Change, Spark Plug replacement, Brake Fluid Change, Air Filter Change, CVT Belt Replacement, Fuel Filter Change and Rear Axle Oil Change.
Programme options are also over a period of three years (or 30,000KM) or five years (or 50,000KM), and is also available for BMW motorcycles under 10 years from its date of first registration. Prior maintenance history of the motorcycle should also be in accordance to the recommended service intervals and performed at authorised BMW Motorrad dealerships.
BMW Motorrad Warranty Extension
The BMW Motorrad Warranty Extension programme offers an added extension of the manufacturer’s warranty after the expiration of the statutory warranty period, including corrective work repairs with BMW genuine parts.
The add-on programme can be purchased as an additional one-year or two-year package above and beyond the manufacturer’s warranty, which was raised to a standard of three years for BMW motorcycles registered from January 1st, 2019.
The programme is available on offer for new and registered motorcycles dated 90 days from its first registration, but excludes the BMW Motorrad offering of the Roadside Assistance programme introduced earlier this year.
Harald Hoelzl, Managing Director of BMW Group Malaysia said, “A complete peace of mind ownership experience is the key to premium expression of a vehicle from the BMW Group. It is also how we differentiate ourselves to create value for our customers in the premium automotive industry.”
Hoelzl added that the ownership experience beyond the purchase of the vehicle is as important as the moment of truth in the purchasing decision process. He said, “This is the very reason we have the best ownership experience in the industry, from the best service and warranty programme to the best customer experience programme which can be seen in our monthly Net Promoter Scores (NPS).”
Owen Riley, Head of BMW Motorrad Malaysia said, “The new programmes are firsts in the Premium Motorcycle industry here in Malaysia. They are backed by the same standards we have for BMW Motorrad worldwide and are on offer at all our authorised BMW Motorrad dealerships. The aim here is to look after our customers in all the areas of maintenance so that they can simply Make Life a Ride!”
Recommended Retail Pricing for the First-Ever Service and Warranty Extension programmes are as per the attached price list. All programmes are also eligible to be financed completely from BMW Group Financial Services Malaysia.
For more information on the First-Ever Service and Warranty Programmes from BMW Motorrad Malaysia please visit https://www.bmwmotorrad.com.my/en/service/services/warranty.html.
